Privacy Policy

Our Commitment to Your Privacy

At LevelUp Whittier Concrete, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

Information We Collect

We collect information that you provide directly to us when you request a quote, contact us, or use our services. This may include:

• Your name and contact information (email address, phone number, mailing address)
• Property address where services will be performed
• Project details and specifications
• Payment and billing information
• Any other information you choose to provide

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and pages you visit. We use cookies and similar technologies to enhance your browsing experience.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Process quotes and contracts
• Schedule and complete your project
• Process payments and send invoices
• Communicate with you about your project and our services
• Send you updates, promotions, and marketing materials (with your consent)
• Comply with legal obligations and resolve disputes

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers who help us operate our business (such as payment processors)
• Suppliers and subcontractors necessary to complete your project
• Government agencies when required by law or to obtain necessary permits
• Professional advisors such as lawyers and accountants
• Other parties with your consent

We require all third parties to protect your personal information and use it only for the purposes we specify.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project records, contracts, and payment information are typically retained for several years for warranty, legal, and accounting purposes.

Your Rights and Choices

You have certain rights regarding your personal information:

• You can request access to the personal information we hold about you
• You can request that we correct or update inaccurate information
• You can request that we delete your information (subject to legal requirements)
• You can opt out of marketing communications at any time
• You can disable cookies through your browser settings

To exercise these rights, please contact us using the information provided below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a new revision date. We encourage you to review this policy periodically.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to request information about the categories and specific pieces of personal information we have collected, the purposes for which we use it, and the categories of third parties with whom we share it. You also have the right to request deletion of your personal information and to opt out of the sale of your information (though we do not sell personal information).

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: